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Complaints Policy

Warning: Late repayment can cause you serious money problems. For more information, go to MONEYADVICESERVICE.ORG.UK
Credit subject to status & affordability assessment by Lenders.
786 Loans is a credit broker and not a lender

We always aim to be fair and honest in everything we do and we pride ourselves at providing the highest level of service, but we understand that sometimes this level of service could slip. So if you are unhappy with our services, for any reason, please contact us, and allow us the opportunity to put the things right.

You can contact us in any of the following ways to make a complaint:

By Post:
The Compliance Manager
Tiger Lion Financial Limited,
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

By email: complaints@loantube.com

Please send us your details, a description of your complaint and how you think we can resolve it, and any other relevant information which you think can help us understand your complaint. The better we understand your complaint, the easier it will be for us to resolve your complaint sooner.

Your complaint will be acknowledged promptly in writing and we will do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response.

If you’re not happy with our final response or if your complaint is not resolved within 8 weeks, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

The Financial Ombudsman Service
Service Exchange Tower
London
E14 9SR

Telephone:

0300 1239 123, calls to this number cost no more than calls to 01 and 02 numbers.

0800 023 4567, calls to this number are now free on mobile phones and landlines.

+44 20 7964 0500, if you are calling from outside the UK.

Email: complaint.info@financial-ombudsman.org.uk
Information regarding the service can be found on the Financial Ombudsman website:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:

http://ec.europa.eu/consumers/odr/


Representative Example

We compare loans that can be paid back over terms of between 1 and 25 years. The APR interest rate you'll be charged depends on your personal circumstances, and will be between 3.2% and 99.9%. This is a representative example of what it may cost: a Loan of £7,500 over 60 months at 3.3% APR would equate to monthly repayments of £135.60, and the total cost of the loan that you pay back would be £8,136.22.

Contact us

Talk to us

0203 633 1034

Customer Support

customer.support@786loans.uk

Social Network
Registered Office

786loans.uk is a registered Trading Name of Tiger Lion Financial Limited. Tiger Lion Financial Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 753151. Tiger Lion Financial Limited is registered in England and Wales (Company number 10189367), Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Licenced by the Information Commissioners Office, (registration number ZA185613)

Authorisation can be checked on the Financial Service Register at www.fca.org.uk.


786loans is a dependable brokering service available from Glasgow to Southampton, covering all the major cities including and not limited to Leeds, Manchester, Liverpool, Sheffield, Nottingham, Birmingham, London and Bristol. Fill a form to find out the closest loans near you.

Disclaimer

786 Loans is a licensed LOAN BROKER and not a lender. The website is registered in the UK and is authorised and regulated by the FINANCIAL CONDUCT AUTHORITY (FCA). WARNING: Late repayment can cause you serious money problems. For more information, go to MONEYADVICESERVICE.ORG.UK.

786 Loans does not charge any fees. If you are contacted by anyone claiming to be from 786 Loans and requesting you to make a payment, report it to www.actionfraud.police.uk.


All Loan approvals & Quotes are subject to Credit Score and Affordability requirements by lenders. If you meet the lender's criterion, you can borrow the money. We as a broker make an attempt to process your application with the most suitable lenders in our panel.

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