The 786 Loans will make certain all complaints are investigated in detail, with emphasis on maintaining the confidentiality. We maintain a comprehensive and understanding policy, with the purpose to offer the customers fair and holistic range of services.
How complaints are dealt with
The complaint will be addressed depending on its nature and diversity. It is forwarded to:
Delivery Partners- Complaints are made to the Delivery Partner on the matters relating to any aspect of the services such as: received up to the funds being released to the customer, or post loan drawdown support. If the complaint has relevance to loan administration e.g. Direct Debit collection, it will be directed to the company issuing the loan documentation.
786 Loans- On all matters related to information or communication provided directly by 786 Loans, the complaints are forwarded to the company on following details:
Process of submitting the complaint
The complaints can only be investigated on time, when, 786 Loans asks the complaints to be put explicitly in writing, and sent through either email or post to the suitable party, or as defined in: "How complaints are dealt with." Should you are in doubt with respect to the details of your Delivery or Finance Partner, contact 786 Loans on the details provided hereunder:
The Compliance Manager
71-75 Shelton Street,
London, WC2H 9JQ
By email: email@example.com
We review your records in detail and provide the information needed.
It is mandatory for the complaints to have following information:
• Contact details of the complainant (including postal and e-mail address).
• The complaint details, including any dates, if known.
• Any significant evidence in support of the claims.
Unidentified complaints are not accepted or looked into, in general. However, all such complaints are likely put under investigation, where it seems possible, and will be acted upon at 786 Loans’s prudence.
Financial Ombudsman Service
The complaints are searched with intention of addressing them directly, though we acknowledge that you may be dissatisfied with the result provided by the party you referred to in the first instance, or wish to escalate the matter at the start. On such occasions, you save the right of going with the Financial Ombudsman Service (FOS). It is advisable here that FOS may refer the matter to the appropriate party to resolve if you have not engaged with that party in the first instance.
Further information in respect of the complaints can be had from the website:
The complaint procedures highlighted above aim towards to create a positive approach to complaints and treat customers with intention of resolving their queries. Complaint records will be kept on file for a period of three years for complying with the FCA requirements. 786 Loans will co‐operate with any official investigations and ask for information from the appropriate authorities. The procedure here will not grant any contractual rights whatsoever.
The Policy and Procedure are likely revised on various times. 786 Loans will not reimburse any fees, expenses or cost involved to make the complaint noticeable to us.
Complaints not covered under this policy
The Complaints Policy is, however, not valid for issues, which are otherwise the part of any legal action against 786 Loans. Furthermore, 786 Loans has all the rights to undertake appropriate action for protecting itself from any unfounded, malicious or vexatious allegations or complaints. It should be noted here that all untrue allegations are liable for defamation proceedings.
Nothing as seen or highlighted in the scope of Complaints Policy should be interpreted to restrict any rights of redress conferred upon the complainant, in the law.Want more?
Loans are strictly for 18s and over. Personal loans are available for business use only. Finance is subject to status. Terms and conditions apply. © Start Up Loans Company UK 2017. Registered in England and Wales.
European Online Dispute Resolution Platform
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform. (http://ec.europa.eu/odr)
Assumed borrowing of £4,000 representative loan above with a 2 years term at 79.4% APR. you will repay 24 monthly payments of £337.10. Interest payable £4090.40. Total repayable £8090.40. Representative 79.4% APR. *We are not a lender, we provide a free credit brokering service. All loans are subject to eligibility & affordability criteria.
786loans.uk is a registered Trading Name of Tiger Lion Financial Limited. Tiger Lion Financial Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 753151. Tiger Lion Financial Limited is registered in England and Wales (Company number 10189367), Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Licenced by the Information Commissioners Office, (registration number ZA185613)
Authorisation can be checked on the Financial Service Register at www.fca.org.uk.
786 LOANS IS A LICENSED LOAN BROKER AND NOT A LENDER. The Website registered in The UK and is Authorised and Regulated by the Financial Conduct Authority (FCA).WARNING: LATE REPAYMENT MAY CAUSE YOU SERIOUS FUNDS PROBLEMS. FOR HELP, GO TO MONEYADVICESERVICE.ORG.UK.
786 Loans does not charge any fees. If you are contacted by anyone claiming to be from 786 Loans and request you to make a payment, report to www.actionfraud.police.uk.
All Loan approvals & Quotes are subject to Credit Score and Affordability requirements by lenders. If you meet the lender's criterion, you can borrow the money. We as a broker make an attempt to process your application with the most suitable lenders in our panel.